Frequently asked questions
For warranty purposes does my car need to be serviced at an Approved Service Centre?
Your vehicle should be serviced in accordance with the manufacturer’s recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing by an after-market workshop will not be remedied under the vehicle’s warranty. Please ensure that you maintain sufficient records to enable our Approved Service Centres to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specified parts and fluids used. An Approved Volkswagen Service Centre knows the required maintenance schedule for your vehicle and what is required at each service, we recommend you trust Volkswagen to service your Volkswagen.
What’s the benefits of servicing at an Approved Service Centre?
Your local Approved Service Centre is the best place to service your Volkswagen, old and new. Our team of factory certified technicians are best equipped to work under the bonnet of your vehicle. With direct access to approved diagnostic equipment for fault finding and coding, our technicians will only use factory approved tools and Genuine Parts. Our nationwide network of Approved Service Centres offer transparent pricing so you know up-front what the cost is to service your Volkswagen. You will also receive a Genuine Service stamp in your owner’s manual which can help maintain your vehicles resale value. To find out the cost to service your Volkswagen try out our intuitive service cost calculator or make a no obligation call to one of our Approved Service Centres.
Why do Genuine Parts matter?
Volkswagen Genuine Parts are manufactured strictly in accordance to Volkswagen’s standards and technical delivery terms. These standards and terms firmly establish the specifications for Genuine Parts, including their physical, chemical and technical properties. They are the result of research that includes testing of functional performance and material compatibility. Volkswagen Genuine Parts are perfectly matched to the specific vehicle models for which they are intended. Genuine Parts can also be subjected to ongoing technical improvements as a result of new technologies and technical improvements. When installed by an Approved Volkswagen Service Centre, Genuine Parts carry a 2-year warranty.
Are Genuine Parts readily available?
Our 6000 sqm New Zealand based parts and distribution warehouse in Auckland houses approximately 345,000 Genuine Parts. This means that we’re more than likely to have your part in stock and able to deliver it to an approved service centre in record time.